Orders and support

How can I contact Elystro?

Email [email protected] with your question and order number if available.

Can I change or cancel an order?

Contact us as soon as possible. Changes cannot be guaranteed once an order enters processing or shipment.

Shipping and returns

Is shipping free?

Yes. Standard shipping is free for orders delivered within the United States.

How long does delivery take?

Orders normally begin processing within one to three business days. Standard delivery generally takes five to eight business days after dispatch.

What is the return window?

Eligible items may be returned within 30 calendar days of delivery. Review the complete process and hygiene conditions on our Returns & Refunds page.

Merino socks

How should I choose sock height?

Crew socks suit everyday shoes and hiking boots, ankle socks provide a lower profile, and knee-high socks offer additional leg coverage for snow sports or compression styles.

How should I wash wool socks?

Follow the care label. In general, use cool or lukewarm water, a gentle wool-friendly detergent and low heat or air drying. Avoid fabric softener and high dryer temperatures.